2. CUSTOMERS OF CUNNINGHAM GARDENS

2.1. Under the EU General Data Protection Regulation (GDPR), Cunningham Gardens is obligated to providing individual customers and individuals identifiable from the data we possess regarding our customers with specific information concerning our operations and the handling of their Personal Data.

2.2. Why do we process your Personal Data?

2.2.1. We retain basic Personal Data to fulfill our contractual obligations and provide services to you as per the terms agreed upon.

2.2.2. Essential Personal Data is indispensable for Cunningham Gardens to deliver contracted services to you or your business effectively.

2.2.3. We strictly collect and process Personal Data necessary for the provision and management of Cunningham Gardens contracted services.

2.3. What type of Personal Data do we process?

2.3.1. Account Data: This encompasses details such as your name and email address.

2.3.2. Profile Data: In addition to your name, this may include your address, telephone number.

2.3.3. Transaction Data: This involves Personal Data provided during the use of Cunningham Gardens services, including transaction details and payment methods.

2.3.4. Notification Data: Information you provide for subscribing to Cunningham Gardens email or newsletter notifications.

2.4. Where is your Personal Data processed and by whom?

2.4.1. Your Personal Data is processed solely by Cunningham Gardens staff based in the United Kingdom.

2.4.2. Third parties do not have access to your Personal Data unless legally obligated or with your explicit consent.

2.4.3. Sharing of Personal Data with Cunningham Gardens suppliers or contractors may occur for specific operational needs, such as newsletter distribution or database maintenance, with appropriate confidentiality agreements in place.

2.5. What is the legal basis for processing your Personal Data by Cunningham Gardens?

2.5.1. Legal Obligation, Contractual Obligation, Legitimate Interest, and Your Consent are the primary legal bases for processing Personal Data by Cunningham Gardens.

2.6. How secure is your Personal Data?

2.6.1. Cunningham Gardens employs rigorous measures to ensure the secure processing of your Personal Data.

2.6.2. We have implemented technological and security protocols to safeguard your Personal Data under our control.

2.6.3. Access to Personal Data is restricted to authorized Cunningham Gardens personnel, with exceptions outlined in paragraph 2.4.3, where third parties are bound by non-disclosure agreements.

2.7. How long do we retain your Personal Data?

2.7.1. The retention period for your Personal Data varies depending on legal requirements and operational needs, typically ranging from 2 to 7 years.

2.7.2. Financial and accounting records are retained for a minimum of 6 years to comply with regulations.

2.7.3. Personal Data falling within specified categories is securely destroyed after the prescribed retention periods.

2.7.4. Consent-based Personal Data for marketing purposes is retained until withdrawal of consent.

3. WEBSITE VISITORS

3.1. About Cookies

3.1.1. By utilizing the Cunningham Gardens website and accepting this Privacy Notice, you consent to our use of cookies in accordance with its terms.

3.1.2. Cookies are utilized for authentication, security, and analysis purposes to enhance user experience and website performance.

3.1.3. For administrative purposes, we may collect statistical data such as your IP address and operating system, which does not personally identify you.

3.1.4. You have the option to prevent cookie storage by configuring your browser settings accordingly.

4. WHAT ARE YOUR RIGHTS?

4.1. Summary: Your principal rights under GDPR encompass the right to be informed, access, rectification, erasure, restriction of processing, data portability, objection to processing, and freedom from automated decision-making.

4.2. Access to your information: You may request a copy of the Personal Data held by Cunningham Gardens by contacting our Head of Privacy.

4.3. Request for correction or removal: You have the right to ensure the accuracy and currency of your Personal Data held by Cunningham Gardens.

4.4. Proof of Identity: To process your requests, appropriate evidence of identity is required, as specified.

4.5. Complaint: If you wish to file a complaint regarding Cunningham Gardens handling of your Personal Data, please contact our Head of Privacy. Alternatively, you can escalate the matter to the Information Commissioner's Office (ICO).

5. AMENDMENTS

5.1. Cunningham Gardens reserves the right to update this Privacy Notice periodically, with any material changes prominently displayed on its website.

5.2. Users will be informed of material changes to this Privacy Notice through a designated link on our website's homepage for a minimum of 14 days.

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